Delivery & Returns
We use Royal Mail Signed For and Hermes as our method of delivery within the UK and Parcelforce for Overseas
Fabric & Products
Local Pick Up
If you select this option you will not be charged for delivery but you are responsible for collecting your order from Cable & Blake, 185 Highgate, Kendal, LA9 5AA. You will be notified by phone or email when your order is ready.
£5.95 Standard – Delivery 2-3 working days
Europe/ Non-EU Europe/ US/ Rest of World
£20 Delivery 5-10 Working days
- Please note that many of our products are made to order and therefore may have leadtimes. Please contact us
Returns & Refunds Procedure
We want you to be delighted with your purchase and do our very best to ensure that our customers are satisfied with our product and service.
If you are not completely satisfied with your Cable and Blake Product you may return it at your cost (which for overseas Customers must include all UK customs clearance formalities) within 28 days after receipt of your order. The product must be undamaged and in the original packaging for a full refund together with the delivery note. However, if a product has been made individually to your specification then these rights to return do not apply, unless the product is faulty. Please return the goods to:
Cable and Blake, 185 Highgate, Kendal, Cumbria, LA9 5AA, United Kingdom
Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; it has all its original packaging; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. We are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we will cover all costs of postage and either refund or exchange the goods. Please send the parcel via a signed for service as proof of postage. Please check carefully before returning any item.
We will exchange your goods, or will reimburse to the card/payment method with which you paid for the goods, once the goods have been received back into Cable and Blake’s Studio.
Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Please note that cut lengths of fabric and made to order products such as, cushions & lampshades cannot be returned or exchanged unless they are proven to be faulty.